Privacy Policy

Effective Date: November 15, 2025

1. Introduction

This privacy policy describes how Northline Cleaning Services (hereinafter “we,” “our,” or “the company”) collects, uses, retains, and protects your personal information in accordance with Bill 25 and Quebec’s Act respecting the protection of personal information in the private sector (ARPPIPS).

We are committed to respecting your privacy and protecting your personal information with the utmost care.

2. Company Identification

Company Name: Northline Cleaning Services

Address: 181 Beaulac Street, Gatineau, Quebec, J9H 6H1

Phone: 819-303-1038

Email: info@northlinecleaningservices.ca

3. Personal Information Collected

We may collect the following types of personal information:

3.1 Information Provided Directly

First and last name
Email address
Phone number
Postal address or address of facility to be cleaned
Company or establishment name
Information related to your cleaning needs
Any other information you choose to provide in your communications

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information:

IP address
Browser type and version
Pages viewed and visit duration
Referral source (how you found our site)
General location data (city, region)
Site interactions (clicks, scrolling)

This information is collected through our IONOS hosting platform and the BeyondSEO plugin, which helps us improve our website’s visibility and performance.

4. Purpose of Collection

We collect and use your personal information for the following purposes:

Responding to your requests for quotes or information
Establishing and managing our cleaning service contracts
Planning and coordinating cleaning services
Following up on complaints and maintaining our quality standards
Processing payments and managing billing
Communicating with you regarding our services
Improving our website and services
Optimizing our search engine optimization and online presence
Meeting our legal and regulatory obligations

We only collect information necessary for the purposes stated above.

5. Use and Disclosure

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

We may disclose your personal information only in the following situations:

Service Providers: to our web host (IONOS) and service providers essential to the operation of our site and our business, subject to strict confidentiality commitments.
Legal Obligations: when required by law, court order, or other legal process.
Protection of Rights: to protect our rights, property, or safety, or those of our clients.
With Your Consent: in any other situation, only with your explicit consent.

6. Information Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by law.

Retention Periods:

Active Clients: throughout the contractual relationship and up to one year after contract termination.
Declined Quote Requests: up to two years after last communication.
Financial and Accounting Documents: in accordance with tax and legal requirements (minimum 6 years).
Website Analytics Data: up to 24 months.

Upon expiration of these periods, your information will be securely destroyed or anonymized.

7. Security Measures

We take the security of your personal information seriously and implement appropriate security measures to protect it against loss, unauthorized access, disclosure, alteration, or destruction.

Our measures include:

Secure hosting with IONOS (servers located in Europe with security certifications)
Encrypted HTTPS connections to protect data in transit
Limited access to personal information to authorized personnel only
Secure passwords and authentication for website access
Regular data backups
Regular updates of plugins and WordPress system

While we take all reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

8. Your Rights

In accordance with Bill 25, you have the following rights regarding your personal information:

Right of Access: you may view the personal information we hold about you.
Right of Rectification: you may request correction of inaccurate or incomplete information.
Right to Portability: you may request to receive your information in a structured, commonly used format.
Right to Withdraw Consent: you may withdraw your consent at any time, subject to legal or contractual restrictions.
Right to De-indexing: in certain circumstances, you may request that your information cease to be disseminated.

To exercise these rights, please contact us at the contact information provided in Section 2.

We will respond to your request within 30 days of receipt. If we cannot meet this deadline, we will inform you and indicate the date by which we will process your request, which cannot exceed 90 days.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and for analytical purposes.

Types of Cookies Used:

Essential Cookies: necessary for site operation and security.
Performance Cookies: used by the Performance plugin to improve site speed.
Analytical Cookies: used by BeyondSEO to understand how visitors use our site and improve our search engine optimization.

You can configure your browser to refuse cookies or alert you when a cookie is sent. However, some parts of our site may not function properly without cookies.

10. Third-Party Services

Our website uses the following services and plugins that may collect information:

IONOS (hosting): web hosting and infrastructure. Privacy Policy: https://www.ionos.ca/terms-gtc/terms-privacy/
BeyondSEO: search engine optimization and performance analysis.

We encourage you to review the privacy policies of these third-party services to understand how they handle your data.

11. Privacy Officer

For any questions regarding this privacy policy or to exercise your rights, you may contact our privacy officer:

Name: Jordan Crevier

Phone: 819-303-1038

Email: info@northlinecleaningservices.ca

12. Complaints

If you believe your privacy rights have not been respected, you have the right to file a complaint with the Commission d’accès à l’information du Québec:

Commission d’accès à l’information du Québec

Quebec City: 418 528-7741

Montreal: 514 873-4196

Toll-free: 1 888 528-7741

Website: www.cai.gouv.qc.ca

13. Changes to the Policy

We reserve the right to modify this privacy policy at any time to reflect changes in our practices, services, or legal requirements.

Any significant changes will be communicated on our website with the date of the last update. We encourage you to regularly review this page to stay informed about our privacy practices.

Continued use of our services after changes are posted constitutes your acceptance of these changes.

Last Updated: November 15, 2025